LensWork Online - Member Support

Member Support

Need help?

General questions or help with your account?
Want to convert your LensWork (print edition magazine) or LensWork Extended Disc Edition subscription to an Online membership?

Email customerservice@lenswork.com, or
Call 1-800-659-2130 during business hours, Pacific Time Zone.

Technical issues?

If you need help with your login, password, or forgot your login infomation, go here.

Email other technical questions techsupport@lenswork.com. We try to answer all questions within 24 hours.

Where can I subscribe to the magazine?

This is our membership website. Our regular website has information on subscribing to LensWork (our print edition), or purchasing any of our other items.

FAQ

Common questions are answered in the FAQ below.

FAQs

How do I convert my Disc Edition subscription to a LensWork Online membership?

How do I upgrade from the Digital Editions Only membership to a Full Access membership?

What is the difference between the two memberships?

What happened to the Full Screen Mode I used to see in my disc subscription to LensWork Extended?

When I click on the link to a PDF, it opens in my browser.

How is the download version of LensWork Extended Online different from the disc version I've subscribed to in the past?

I have an [fill in the blank!] device. Will I be able to use it to view LensWork digital editions?

–How do I convert my Disc Edition subscription to a LensWork Online membership?

If you are already a subscriber to LensWork Extended on disc (or even of LensWork, our print edition) and would like to convert to the balance of your subscription over to a LensWork Online membership so you can download content immediately, please email customer service for an amortization schedule based on how many issues you have left on your subscription. We'd be happy to help!

–How do I upgrade from the Digital Editions Only membership to a Full Access membership?

Because PayPal is the central clearing house for all membership payments for this website and manages the renewal notices via email, the only way to change your membership status is to cancel your Digital Editions membership and then resubscribe to a Full Access membership. This change is instantaneous and will give you immediate access to the entire content of this website!

–What is the difference between the two membership levels?

So that you can choose whichever membership fits your needs, we've established two levels of membership:

Digital Editions membership allows access to the downloadable pages for all of our LensWork Digital Editions including the three downloadable LensWork Extended versions — LensWork Extended Online Edition (for computers), the LensWork Extended iPad Edition, the LensWork Extended Android Edition, and the LensWork Portable Edition (a PDF version of our print magazine). Here is a comparison of these versions and the devices they are compatible with.

Full Access membership allows access to all content and all pages of LensWork Online.

–What happened to the Full Screen Mode I used to see in the monographs of my disc subscription to LensWork Extended?

It is still there! To view the monographs in Full Screen Mode, you must download them to a location on your hard drive and then open them in the Adobe Reader. They will automatically open in Full Screen Mode as in previous issues of LensWork Extended on disc.

–When I click on the link to a PDF, it opens in my browser.

This is normal behavior for most browsers. They have built-in PDF readers that will open a PDF document inside a browser tab or window. To open a PDF in the Adobe Reader application itself, you will need to download the PDF to your computer (make your own library of favorites!) and open it from there. Here is a tutorial on how to do that.

–How is the download version of LensWork Extended Online different from the disc version I've subscribed to in the past?

When LensWork Extended is distributed on a disc, the file locations are locked in place. This allows us to create cross-document links from one monograph to the next. In the Online Edition, each monograph in the download version is its own independent PDF without the navigation links back to the Welcome or Previews pages, nor the link to open the "next monograph" in the issue. You will need to open each monograph independently. Think of each one as an independent, stand alone publication. The obvious advantage to this is that you can build a library of your favorite monographs!

If you would like to keep full issues on your own computer, simply download all the monographs and the special Title & Previews PDF. This Title & Previews PDF includes the Welcome and Preview pages you are familiar with from the Disc Edition — including links from the Preview pages to their respective monographs. Just keep all these component PDFs in the same folder on your computer and the cross-document links will work just fine.

Here is a comparison chart that outlines the differences between the various digital editions we publish.

–I have an [fill in the blank!] device. Will I be able to use it to view LensWork digital editions?

It's a wild and wooley world out there! The possible combinations of devices, operating systems, competing formats, firmware iterations, evolving standards, and manufacturer's egos (ahem!) create an environment that makes it impossible for us to test every combination. Instead, our approach has been to standardize on the most popular formats and devices and test/publish with these in mind.

Our basic strategy revolves around the PDF document, MP3 audio files, and Flash video. These are the overwhelmingly most popular, most common, most widely used file formats across all platforms and devices. There are some bumps in the road, e.g., the iPad will not play Flash video but Mac computers will. For reasons we've never been able to figure out, the Nook eReader is supposedly PDF compatible, but struggles with our PDFs. We do our best, but please be aware that there are simply too many variable to ensure universal compatibility. We'll try our best to help if you find a problem with your device, but sometimes we might be stumped.

We can say, however, that such incompatibilities are rare. Most devices, most systems, and most software seems to work pretty flawlessly in spite of our publications be way out there on the cutting edge of technology. Give them a try and have fun!


Quick Access Links (Login first) Login here Publications LensWork Portable Edition LensWork Extended Online Edition LensWork Extended Android Edition LensWork Extended iPad Edition -------------------------------- After the Interview Alumni Newsletter Interviews with Photographers Press Room Readers' PDF Gallery Reader Spotlight Resource Library Alumni Books Alumni Spotlight Archive Audio Book Reviews Creative Labs Darkroom Tours eBooks Editor's Comments Fireside Chats Free Templates The 1998 LensWork Interviews Podcast archive Special Interviews Vision of the Heart Audio Edition Visual Workshops You and Your Work Member Priority Submissions ---------------- e-Consultations LensWork Readers Connect Useful Links Recent Additions Site Navigation How to Download Member Support

Member Support Need help? General questions or help with your account? Want to convert your LensWork (print edition magazine) or LensWork Extended Disc Edition subscription to an Online membership? Email customerservice@lenswork.com, or Call 1-800-659-2130 during business hours, Pacific Time Zone. Technical issues? If you need help with your login, password, or forgot your login infomation, go here. Email other technical questions techsupport@lenswork.com. We try to answer all questions within 24 hours. Where can I subscribe to the magazine? This is our membership website. Our regular website has information on subscribing to LensWork (our print edition), or purchasing any of our other items. FAQ Common questions are answered in the FAQ below. FAQs How do I convert my Disc Edition subscription to a LensWork Online membership? How do I upgrade from the Digital Editions Only membership to a Full Access membership? What is the difference between the two memberships? What happened to the Full Screen Mode I used to see in my disc subscription to LensWork Extended? When I click on the link to a PDF, it opens in my browser. How is the download version of LensWork Extended Online different from the disc version I've subscribed to in the past? I have an [fill in the blank!] device. Will I be able to use it to view LensWork digital editions? –How do I convert my Disc Edition subscription to a LensWork Online membership? If you are already a subscriber to LensWork Extended on disc (or even of LensWork, our print edition) and would like to convert to the balance of your subscription over to a LensWork Online membership so you can download content immediately, please email customer service for an amortization schedule based on how many issues you have left on your subscription. We'd be happy to help! –How do I upgrade from the Digital Editions Only membership to a Full Access membership? Because PayPal is the central clearing house for all membership payments for this website and manages the renewal notices via email, the only way to change your membership status is to cancel your Digital Editions membership and then resubscribe to a Full Access membership. This change is instantaneous and will give you immediate access to the entire content of this website! –What is the difference between the two membership levels? So that you can choose whichever membership fits your needs, we've established two levels of membership: Digital Editions membership allows access to the downloadable pages for all of our LensWork Digital Editions including the three downloadable LensWork Extended versions — LensWork Extended Online Edition (for computers), the LensWork Extended iPad Edition, the LensWork Extended Android Edition, and the LensWork Portable Edition (a PDF version of our print magazine). Here is a comparison of these versions and the devices they are compatible with. Full Access membership allows access to all content and all pages of LensWork Online. –What happened to the Full Screen Mode I used to see in the monographs of my disc subscription to LensWork Extended? It is still there! To view the monographs in Full Screen Mode, you must download them to a location on your hard drive and then open them in the Adobe Reader. They will automatically open in Full Screen Mode as in previous issues of LensWork Extended on disc. –When I click on the link to a PDF, it opens in my browser. This is normal behavior for most browsers. They have built-in PDF readers that will open a PDF document inside a browser tab or window. To open a PDF in the Adobe Reader application itself, you will need to download the PDF to your computer (make your own library of favorites!) and open it from there. Here is a tutorial on how to do that. –How is the download version of LensWork Extended Online different from the disc version I've subscribed to in the past? When LensWork Extended is distributed on a disc, the file locations are locked in place. This allows us to create cross-document links from one monograph to the next. In the Online Edition, each monograph in the download version is its own independent PDF without the navigation links back to the Welcome or Previews pages, nor the link to open the "next monograph" in the issue. You will need to open each monograph independently. Think of each one as an independent, stand alone publication. The obvious advantage to this is that you can build a library of your favorite monographs! If you would like to keep full issues on your own computer, simply download all the monographs and the special Title & Previews PDF. This Title & Previews PDF includes the Welcome and Preview pages you are familiar with from the Disc Edition — including links from the Preview pages to their respective monographs. Just keep all these component PDFs in the same folder on your computer and the cross-document links will work just fine. Here is a comparison chart that outlines the differences between the various digital editions we publish. –I have an [fill in the blank!] device. Will I be able to use it to view LensWork digital editions? It's a wild and wooley world out there! The possible combinations of devices, operating systems, competing formats, firmware iterations, evolving standards, and manufacturer's egos (ahem!) create an environment that makes it impossible for us to test every combination. Instead, our approach has been to standardize on the most popular formats and devices and test/publish with these in mind. Our basic strategy revolves around the PDF document, MP3 audio files, and Flash video. These are the overwhelmingly most popular, most common, most widely used file formats across all platforms and devices. There are some bumps in the road, e.g., the iPad will not play Flash video but Mac computers will. For reasons we've never been able to figure out, the Nook eReader is supposedly PDF compatible, but struggles with our PDFs. We do our best, but please be aware that there are simply too many variable to ensure universal compatibility. We'll try our best to help if you find a problem with your device, but sometimes we might be stumped. We can say, however, that such incompatibilities are rare. Most devices, most systems, and most software seems to work pretty flawlessly in spite of our publications be way out there on the cutting edge of technology. Give them a try and have fun!